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Sydney’s growing COVID cluster threatens the open status of a number of state borders, leading many to wonder what their options are if holiday flights are canceled.

Western Australia has ordered a mandatory two-week quarantine order for anyone arriving in the state from New South Wales, starting at midnight last night.

Airline passengers wait in line to check in at Sydney’s Kingsford Smith National Airport on December 18, 2020 in Sydney, Australia. (Photo by James Morgan) (Getty)

Almost every other state has restricted their conditions to just residents of Sydney’s North Beaches, who have been ordered to quarantine.

Here’s how airlines are handling the changing situation:


Qantas has issued a request on social media and its website for passengers not traveling in the next 14 days not to call its contact center.

Instead, they are requesting that customers change their flights or request to receive a flight credit instead of through their online portal here.

“If we cancel your Qantas flight, we will rebook you on the next available flight to your reserved destination (if possible), at no additional cost to you,” the airline said on its website.

“Alternatively, you can choose a flight credit or a refund. You will not be charged a change or cancellation fee. We will contact anyone whose flight has been affected as soon as possible.”

Qantas advises that flights booked through a third party website such as Webjet, or a travel agent, should be contacted directly.

“We are getting a lot of calls as a result of the current situation in New South Wales,” Qantas said.

“If you are not traveling within the next 14 days, please do not call the contact center. You can change or credit your flight through Manage booking.”

A Qantas plane on the runway at Melbourne Airport on December 12, 2019. (Paul Oak)


For domestic reservations made between April 21, 2020 and March 31, 2021, Virgin will not apply the rates applicable to those who change their date or destination.

If you cancel a flight due to COVID-19 reasons, defined as government borders or entry restrictions or mandatory quarantine requirements that affect your ability to travel, Virgin asks passengers to complete a trip cancellation request form.
For domestic reservations made between April 21, 2020 and March 31, 2021, Virgin will not apply the rates applicable to those who change their date or destination. (AP)

Future credits are also being used that will be used on subsequent flights.

The Tigerair brand has been discontinued and customers who have credit or upcoming reservations with the airline will receive a credit for the full value of their reservation to be used with Virgin Australia for travel until June 30, 2023.

Tigerair is one of the airlines that flies Boeing 737 aircraft in Australia.
The Tigerair brand has been discontinued. (AAP)

“If Rex canceled a flight, the passenger is entitled to a refund, credit or transfer to the next available flight. Contact our Customer Service Center at 13 17 13”, says Rex on its website.

For voluntary ticket cancellations, only a refund is allowed according to the airline’s fare rules, what can be found here.
Rex Airline has asked the customer to contact their customer service center. (Nine)
Beyond Blue’s Coronavirus Mental Wellbeing Support Service is a free 24/7 service for all Australians. Visit the site here or call 1800 512 348
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The information provided on this website is of a general nature only and does not constitute personal financial advice. The information has been prepared without taking into account your personal objectives, financial situation or needs. Before acting on any information on this website, you should consider the suitability of the information taking into account your objectives, financial situation and needs.

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